Terms and Conditions

1. Acceptance of Terms

By accessing roostpay.ca or using the RoostPay application, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Nature of the Service

RoostPay provides an automated payroll software platform designed for domestic employers and their employees (e.g., nannies, caregivers). RoostPay is solely a payroll processing software and acts as an agent on your behalf. We are not the employer, co-employer, or legal representative of any employee using the platform. All employment agreements, domestic labor laws, and tax liabilities remain strictly between the employer and the employee.

3. User Responsibilities and Accuracy

• Employer Responsibilities: The employer is strictly responsible for the accuracy of all data entered into the platform, including hourly rates, legal names, and banking details. The employer must verify and approve that all employee hours inputted into the system are accurate before a pay run is processed.
• Employee Responsibilities: Employees are responsible for accurately logging their hours and maintaining current direct deposit information.

4. Billing, Subscriptions, and Refunds

RoostPay is a software-as-a-service (SaaS) platform billed on a monthly or yearly subscription basis.

• Included Services: Your subscription includes up to two (2) automated pay runs per month. Subscriptions are processed securely via Stripe.
• Cancellation and Refund Policy: You may cancel your subscription at any time. If you cancel mid-month or mid-billing cycle, you will not receive a prorated refund. Your service and access to the platform will remain active until the end of your current paid subscription term.

5. Third-Party Processors

RoostPay utilizes a third-party payroll tax and direct deposit partner for payroll money movement (debits, direct deposits, and CRA remittances). By using RoostPay, you agree to the processing of your funds through this third-party provider and acknowledge that successful payroll execution is subject to your bank clearing the required funds.

6. Limitation of Liability

RoostPay automates calculations based entirely on the data provided by the users. We explicitly disclaim any liability for:

• Tax discrepancies, penalties, or fines incurred due to the employer or employee entering inaccurate hours, incorrect rates of pay, or invalid CRA business numbers.
• Delayed payroll resulting from insufficient funds in the employer's bank account or banking infrastructure outages.
• Disputes regarding employment contracts, severance, or domestic labor law compliance.